OUR VALUES
CORE VALUES
CUSTOMER-CENTRIC SERVICE
COMMUNITY BENEFIT
SAFETY
CUSTOMER-CENTRIC SERVICE
Our customers are our priority so our customer service team work very hard to provide the best possible service. We focus on creating the best experience for all of our customers, striving to be the best delivery service in Australia from all aspects. Whether you are a courier, shop owner or consumer, Fech will always have someone available for you to communicate with.
COMMUNITY BENEFIT
As a Not-For-Profit Purpose-Driven enterprise, fech.com.au has the community interests at heart. Our community initiative is in the best interest of our fellow Australians as we are not profit-driven unlike the other current corporate international portals. Fech's purpose is to benefit and empower Small Business and Consumers with the latest technologies, without it costing the earth.
SAFETY
We care about safety and pride ourselves in ensuring this is at the forefront. We're commited to providing the safest delivery service with COVID-19 Safe Procedures in place such as Contactless Delivery. We provide all our couriers with Safety Training and Equipment, to do our due diligence in keeping our community safe at all times.
COMPANY VALUES
INNOVATION
TEAMWORK
COURAGE
INTEGRITY
COMMITMENT
HIGH ACHIEVEMENT
INNOVATION
We are highly creative and innovative, striving to provide the latest technologies and use the most innovative business sytems. Our team has some of the most intelligent people working together to produce the most innovative technologies including Technology, Payment Gateway Systems, Artificial Intelligence and Big Data to create an enterprise grade eCommerce Marketplace and Delivery Platform.
TEAMWORK
Our team is motivated, driven and commited to help create something bigger and better than ourselves. We work together in an efficient and effective manner to work towards our end goal, using both individual skills, experience and knowledge. Our team is cooperative and collaborative, to bring you the best possible service.
COURAGE
We have the courage to make a change and stand together to help SME's in Australia. We have a voice to try put an end to price-hiking, fighting back against the corporate international players who have jacked up consumer prices and charge Shop Owners high commissions. We are the changemakers.
INTEGRITY
At Fech, our hearts are behind it! We are passionate and excited about what we do and strongly believe in our initiative to help SME's in Australia. Integrity is important as this means we are always staying honest and truthful about our morals and values as a company, which is important as a Not-For-Profit enterprise.
COMMITMENT
We are commited to our cause and are relentless to find a way to provide the very best local-area delivery service to Australians. We are commited to our mission and vision, to recruit the best owner-operator couriers and to build the best delivery-network. With the help of all our enthusiastic and motivated staff, Fech will prosper and continue to grow as a company by staying commited to our goals.
HIGH ACHIEVEMENT
We are high achievers and high performers, striving to provide Australians with the most safe and fast local-area delivery service. We are in this for the greater good and are motivated to make a change in the community. With over 35 years of knowledge and experience in the industry already, our team is highly focused, ambitious and driven to see the Fech brand flourish.